Guitar Setups Included in Every Sale

Grays, your leading boutique guitar shop based in Ottawa, is setting a new standard in the industry by offering complimentary guitar setups with every purchase, both in-store and for online orders going out across Canada. We’re committed to customer satisfaction and expertise in guitar services, that’s why we ensure that every instrument leaving the shop is finely tuned and ready to play.

Lava Music Repairs & Redistribution

We’re proud to announce that we are the exclusive Canadian Repair Service Depot for Lava Music. As a trusted authority in the guitar community & spearhead for the smart guitar movement in Canada, it only makes sense that we make sense that we repair and redistribute the guitars too.

All Amazon returns for Lava Music products are directed to us, where meticulous attention goes into ensuring the guitars are actually setup & ready to play before they go to customers. Typically, these guitars require minimal refurbishment, with the main focus being on adjusting the action for optimal playability.

One of the standout advantages of purchasing a Lava Music smart guitar from Grays is the unbeatable value. Due to our unique arrangement as a service depot, customers can acquire these innovative instruments well below market price.

Grays invites you to explore our open box page on the website. This exclusive section features our selection of guitars that have undergone thorough setups and quality checks, providing customers with an opportunity to save on premium instruments.

Setups for Everything

It's important to note that when purchasing a guitar on Amazon, a setup is not included. That’s why we take pride in going the extra mile for our customers. Regardless of the guitar brand or model, Grays provides a setup for every guitar sold, addressing crucial elements like action adjustment that may be challenging for individuals to handle on their own.

In addition to new guitar sales, we extend this setup service to existing guitar owners. This is great if your guitar needs a cleaning, you haven’t played in a while, or you’re playing so much maybe you need new strings!

Customers are encouraged to contact us if they’re interested in a setup for their current guitar, ensuring you’re playing at your absolute best.